This Cookie Policy explains how Verve Holdings Ltd ("we", "us", or "our") uses cookies and similar technologies on Dextera™ (https://dextera.weareverve.co.uk/).
This policy should be read alongside our main Privacy Policy.
Cookies are small text files that are placed on your device (computer, tablet, or mobile) when you visit a website. They help the website remember information about your visit, making it easier to use and more relevant to you.
Cookies do different jobs, from helping us understand how our platform is used, to letting you navigate between pages efficiently, remembering your preferences, and generally improving your experience.
We use two types of cookies on Dextera™:
Essential cookies: These cookies are necessary for the platform to function and cannot be switched off. They enable core functionality such as security, network management, and accessibility.
Session cookies: These allow you to remain logged in to Dextera™ for a period of time without having to re-request a login code. Without these cookies, you would need to re-authenticate every time you navigate to a new page.
These cookies are essential for the operation of our service and are used under our legitimate interest to provide you with the service you have requested.
Cookie Name:
Laravel session cookie
Purpose:
Maintains your authenticated session
Duration:
2 hours
Analytical cookies (optional): We use Microsoft Clarity to help us understand how you use Dextera™ so we can make improvements and provide you with a better experience. You can choose to reject these cookies and still use the platform.
Microsoft Clarity collects information about how you interact with Dextera™, including:
Mouse movements and clicks
Scrolling behaviour
Page navigation paths
Session recordings (with sensitive data automatically masked)
Device information (screen resolution, browser type)
Anonymised IP address
Session recordings are visual playbacks of how users navigate and interact with the platform. Microsoft Clarity automatically masks sensitive information such as passwords, credit card numbers, and personal data to protect your privacy.
Why we use it:
To identify usability issues and technical problems
To understand which features are most useful
To improve the overall platform experience for all users
Who processes this data:
Microsoft Clarity is provided by Microsoft Ireland Operations Ltd, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, Ireland. Data may be transferred to the USA and is protected under the EU-US Data Privacy Framework, as approved by the European Commission.
Cookie Name:
_clck
Purpose:
Session identification for Microsoft Clarity
Duration:
13 months
Cookie Name:
_clsk
Purpose:
Session data storage for Microsoft Clarity
Duration:
1 day
Cookie Name:
CLID
Purpose:
Client identification for Microsoft Clarity
Duration:
13 months
When you first log in to Dextera™, you will be asked whether you consent to our use of analytics cookies. You can choose to:
Accept - We will use analytics cookies to improve your experience
Reject - We will not use analytics cookies, and you can still use Dextera™ without any restrictions
You can change your mind at any time by contacting us at clients@weareverve.co.uk.
You can also control cookies through your browser settings. Most browsers allow you to:
See what cookies are stored and delete them individually or all at once
Block third-party cookies
Block cookies from specific sites
Block all cookies from being set
Delete all cookies when you close your browser
Please note that if you delete or block essential cookies, some features of Dextera™ may not work properly, and you may need to log in again.
Here's how to manage cookies in common browsers:
Under the General Data Protection Regulation (GDPR), you have the right to:
Withdraw consent - You can withdraw your consent to analytics cookies at any time
Access your data - You can request a copy of the data we've collected about you
Request deletion - You can ask us to delete the data we've collected about you through analytics cookies
Object to processing - You can object to the processing of your personal data
To exercise any of these rights, please contact us at clients@weareverve.co.uk. We will respond to your request within 7 days. If you have a concern about how we handle your data, you can contact the Information Commissioner's Office at https://ico.org.uk/concerns/ .
Essential cookies - Session cookies are deleted when you log out or after 2 hours of inactivity.
Analytical cookies - Microsoft Clarity retains cookie data for up to 13 months. Session recordings and analytics data are retained according to Microsoft's data retention policies.
We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated "Last updated" date.
If we make material changes to how we use cookies, we will notify you by email or through a notice on Dextera™.
